Terms & Conditions

2. Accounts, identity checks and security

An account may be required to use certain services. You may generally hold only one personal account unless an exception is expressly approved. If more than one account is created, or if an account is created using false or misleading information, United Au Casino may review the accounts and take appropriate action, which may include suspension or closure.

You are responsible for all activity carried out through your account unless you have promptly reported unauthorised access. If you believe your login details have been compromised, you should stop using the account and notify the relevant support channel made available on the website. You should choose a strong password, keep it confidential and avoid using the same password on other services.

To meet legal, regulatory and security obligations, United Au Casino may ask you to verify your identity, age, address, payment method or source of funds. You must provide documents and information that are genuine, valid and reasonably requested. During a verification review, certain account functions, withdrawals or other transactions may be delayed or restricted until the review is complete.

Accounts may be suspended or closed where information cannot be verified, where there is suspected fraud or misuse, where responsible gambling controls require action, or where continued access may breach applicable law. Any handling of remaining funds will be considered in accordance with applicable law, the circumstances of the account and these terms.

You must not use another person’s payment method without proper authorisation. Payment activity may be checked to protect users and prevent fraud. United Au Casino may refuse, reverse or review a transaction where it appears unusual, unauthorised, unlawful or inconsistent with the account information.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to earn money or recover losses. You should set personal limits, take regular breaks and never gamble with money needed for living expenses. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure.

• Only gamble when you are comfortable with the amount and time involved.
• Never chase losses or increase stakes to try to recover money.
• Keep gambling separate from household, rent, bill and savings money.
• Use available deposit, spending, time-out or self-exclusion tools where appropriate.
• Ask for support if gambling is becoming difficult to control.

You may request account restrictions, a temporary break or self-exclusion through the responsible gambling options made available on the website. Requests may affect access to accounts, promotions and related services. You must not attempt to avoid a restriction by opening another account or using another person’s account.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used for account administration, identity verification, payments, security, fraud prevention, responsible gambling, customer support and legal compliance. By using the website, you acknowledge that necessary information may be shared with service providers, payment processors, identity verification providers or authorities where permitted or required by law.

To the extent allowed by law, United Au Casino is not responsible for losses caused by circumstances outside reasonable control, your failure to protect account details, your misuse of the website, interruptions to telecommunications or payment services, or reliance on information that was entered incorrectly by you. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot legally be excluded or limited under Australian law.

If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. These terms are intended to be interpreted consistently with applicable Australian laws and any mandatory rights available to players.

For questions about an account, transaction, restriction or these Terms & Conditions, use the support options published on the United Au Casino website. Please provide sufficient information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information.